/* ==========================================================================
   Meksim — Canlı destek widget'ı (ziyaretçi tarafı)
   ========================================================================== */

.mkchat {
  --mkc-turuncu: #F26B1D;
  --mkc-turuncu2: #FF8A3D;
  --mkc-lacivert: #0E1C2B;
  --mkc-govde: #46566A;
  --mkc-cizgi: #E6ECF2;
  --mkc-zemin: #F5F8FB;
  --mkc-ease: cubic-bezier(.22, 1, .36, 1);

  position: fixed;
  right: 22px;
  bottom: 22px;
  z-index: 9999;
  font-family: 'Inter', system-ui, -apple-system, 'Segoe UI', sans-serif;
}

/* hidden niteliği her zaman kazanmalı: aşağıdaki display:flex/grid kuralları
   onu eziyordu; pencere kapanmıyor, form ile sohbet üst üste biniyordu. */
.mkchat [hidden] { display: none !important; }

/* ---------- Balon ---------- */

.mkchat__balon {
  position: relative;
  display: grid;
  place-items: center;
  width: 58px;
  height: 58px;
  padding: 0;
  border: 0;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--mkc-turuncu) 0%, var(--mkc-turuncu2) 100%);
  box-shadow: 0 14px 30px -10px rgba(242, 107, 29, .65);
  cursor: pointer;
  transition: transform .25s var(--mkc-ease), box-shadow .25s var(--mkc-ease);
}

.mkchat__balon:hover { transform: translateY(-3px) scale(1.04); }
.mkchat__balon:focus-visible { outline: 3px solid var(--mkc-lacivert); outline-offset: 3px; }
.mkchat__balon svg { width: 27px; height: 27px; fill: #fff; }

.mkchat__rozet {
  position: absolute;
  top: -3px; right: -3px;
  min-width: 21px; height: 21px;
  display: grid; place-items: center;
  padding: 0 5px;
  border-radius: 999px;
  background: #D93B30;
  border: 2px solid #fff;
  color: #fff;
  font-size: 11px; font-weight: 700;
}

/* ---------- Pencere ---------- */

.mkchat__pencere {
  position: absolute;
  right: 0;
  bottom: 72px;
  width: min(370px, calc(100vw - 32px));
  max-height: min(600px, calc(100vh - 120px));
  display: flex;
  flex-direction: column;
  border-radius: 18px;
  overflow: hidden;
  background: #fff;
  box-shadow: 0 28px 60px -20px rgba(14, 28, 43, .45);
  animation: mkchatAc .28s var(--mkc-ease) both;
}

@keyframes mkchatAc {
  from { opacity: 0; transform: translateY(14px) scale(.97); }
  to   { opacity: 1; transform: none; }
}

.mkchat__ust {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 16px 18px;
  background: linear-gradient(135deg, var(--mkc-turuncu) 0%, var(--mkc-turuncu2) 100%);
  color: #fff;
}

.mkchat__baslik {
  margin: 0;
  font-family: 'Sora', system-ui, sans-serif;
  font-size: 17px; font-weight: 700;
}

.mkchat__durum {
  display: flex; align-items: center; gap: 7px;
  margin: 3px 0 0;
  font-size: 12.5px;
  color: rgba(255, 255, 255, .88);
}

.mkchat__nokta {
  width: 7px; height: 7px; border-radius: 50%;
  background: #2ec26b;
  box-shadow: 0 0 0 0 rgba(46, 194, 107, .6);
  animation: mkchatNabiz 2s infinite;
}

@keyframes mkchatNabiz {
  0%   { box-shadow: 0 0 0 0 rgba(46,194,107,.55); }
  70%  { box-shadow: 0 0 0 7px rgba(46,194,107,0); }
  100% { box-shadow: 0 0 0 0 rgba(46,194,107,0); }
}

.mkchat__ustbtn {
  display: grid; place-items: center;
  width: 32px; height: 32px;
  padding: 0; border: 0; border-radius: 9px;
  background: rgba(255, 255, 255, .18);
  cursor: pointer;
  transition: background .2s var(--mkc-ease);
}
.mkchat__ustbtn:hover { background: rgba(255, 255, 255, .3); }
.mkchat__ustbtn svg { width: 18px; height: 18px; fill: #fff; }

/* ---------- Ön bilgi formu ---------- */

.mkchat__form {
  display: flex; flex-direction: column; gap: 10px;
  padding: 20px 18px 22px;
  overflow-y: auto;
}

.mkchat__karsilama {
  margin: 0 0 6px;
  text-align: center;
  font-size: 14.5px;
  color: var(--mkc-govde);
}

.mkchat__ikili { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }

.mkchat__form input,
.mkchat__form textarea {
  width: 100%;
  padding: 12px 14px;
  border: 1.5px solid var(--mkc-cizgi);
  border-radius: 11px;
  background: #fff;
  font: inherit;
  font-size: 14px;
  color: var(--mkc-lacivert);
  transition: border-color .18s var(--mkc-ease), box-shadow .18s var(--mkc-ease);
}

.mkchat__form input:focus,
.mkchat__form textarea:focus {
  outline: none;
  border-color: var(--mkc-turuncu);
  box-shadow: 0 0 0 3px rgba(242, 107, 29, .15);
}

.mkchat__form textarea { resize: vertical; min-height: 78px; }

.mkchat__gonderbtn {
  margin-top: 4px;
  padding: 13px 20px;
  border: 0; border-radius: 11px;
  background: linear-gradient(135deg, var(--mkc-turuncu) 0%, var(--mkc-turuncu2) 100%);
  box-shadow: 0 10px 22px -10px rgba(242, 107, 29, .6);
  color: #fff;
  font-family: 'Sora', system-ui, sans-serif;
  font-size: 15px; font-weight: 700;
  cursor: pointer;
  transition: transform .18s var(--mkc-ease), filter .18s var(--mkc-ease);
}
.mkchat__gonderbtn:hover:not(:disabled) { transform: translateY(-1px); filter: saturate(1.08); }
.mkchat__gonderbtn:disabled { opacity: .65; cursor: default; }

.mkchat__uyari {
  margin: 0;
  padding: 9px 12px;
  border-radius: 9px;
  background: #FEF2F1;
  border-left: 3px solid #D93B30;
  font-size: 13px;
  color: #8A2018;
}

/* ---------- Dil seçici ---------- */

.mkchat__dil { position: relative; }

.mkchat__dilbtn {
  display: inline-flex; align-items: center; gap: 8px;
  padding: 9px 13px;
  border: 1.5px solid var(--mkc-cizgi);
  border-radius: 11px;
  background: #fff;
  font: inherit; font-size: 14px;
  color: var(--mkc-lacivert);
  cursor: pointer;
  transition: border-color .18s var(--mkc-ease);
}
.mkchat__dilbtn:hover { border-color: var(--mkc-turuncu); }
.mkchat__dilbtn img { border-radius: 50%; object-fit: cover; }
.mkchat__ok { width: 15px; height: 15px; fill: currentColor; transition: transform .2s var(--mkc-ease); }
.mkchat__dil.is-acik .mkchat__ok { transform: rotate(180deg); }

.mkchat__dilliste {
  position: absolute;
  top: calc(100% + 6px); left: 0; z-index: 5;
  min-width: 178px;
  margin: 0; padding: 6px;
  list-style: none;
  border: 1px solid var(--mkc-cizgi);
  border-radius: 13px;
  background: #fff;
  box-shadow: 0 18px 38px -16px rgba(14, 28, 43, .4);
  max-height: 232px; overflow-y: auto;
  opacity: 0; visibility: hidden; transform: translateY(-6px);
  pointer-events: none;   /* kapanırken altındaki "Sohbeti Başlat" butonuna gelen tıklamayı yutmasın */
  transition: opacity .2s var(--mkc-ease), transform .2s var(--mkc-ease), visibility .2s;
}
.mkchat__dil.is-acik .mkchat__dilliste { opacity: 1; visibility: visible; transform: none; pointer-events: auto; }

.mkchat__dilliste button {
  display: flex; align-items: center; gap: 10px;
  width: 100%;
  padding: 9px 11px;
  border: 0; border-radius: 9px;
  background: none;
  font: inherit; font-size: 14px;
  color: var(--mkc-govde);
  text-align: left;
  cursor: pointer;
  transition: background .16s var(--mkc-ease);
}
.mkchat__dilliste button:hover { background: var(--mkc-zemin); color: var(--mkc-lacivert); }
.mkchat__dilliste button.is-secili { font-weight: 700; color: var(--mkc-lacivert); }
.mkchat__dilliste img { border-radius: 50%; object-fit: cover; }

/* ---------- Sohbet ---------- */

.mkchat__govde { display: flex; flex-direction: column; min-height: 0; flex: 1; }

.mkchat__akis {
  flex: 1;
  min-height: 240px;
  max-height: 380px;
  padding: 18px;
  overflow-y: auto;
  background: var(--mkc-zemin);
  display: flex; flex-direction: column; gap: 10px;
}

.mkchat__mesaj {
  max-width: 82%;
  padding: 10px 13px;
  border-radius: 14px;
  display: flex; flex-direction: column; gap: 4px;
}

.mkchat__mesaj--ben {
  align-self: flex-end;
  background: linear-gradient(135deg, var(--mkc-turuncu) 0%, var(--mkc-turuncu2) 100%);
  color: #fff;
  border-bottom-right-radius: 5px;
}

.mkchat__mesaj--ekip {
  align-self: flex-start;
  background: #fff;
  border: 1px solid var(--mkc-cizgi);
  color: var(--mkc-lacivert);
  border-bottom-left-radius: 5px;
}

.mkchat__metin { margin: 0; font-size: 14px; line-height: 1.55; white-space: pre-wrap; word-break: break-word; }

.mkchat__zaman { font-size: 11px; opacity: .72; }
.mkchat__mesaj--ekip .mkchat__zaman { color: #8C9AAB; }

.mkchat__bilgi {
  margin: 4px 0; padding: 9px 12px;
  border-radius: 9px;
  background: #fff;
  border: 1px dashed var(--mkc-cizgi);
  font-size: 12.5px; text-align: center; color: #6B7C8F;
}
.mkchat__bilgi--hata { border-color: #E9A9A2; background: #FEF2F1; color: #8A2018; }

/* ---------- Yazma alanı ---------- */

.mkchat__yazac {
  display: flex; align-items: flex-end; gap: 9px;
  padding: 12px 12px 6px;
  border-top: 1px solid var(--mkc-cizgi);
  background: #fff;
}

.mkchat__yazac textarea {
  flex: 1;
  max-height: 110px;
  padding: 11px 13px;
  border: 1.5px solid var(--mkc-cizgi);
  border-radius: 11px;
  font: inherit; font-size: 14px;
  color: var(--mkc-lacivert);
  resize: none;
  transition: border-color .18s var(--mkc-ease);
}
.mkchat__yazac textarea:focus { outline: none; border-color: var(--mkc-turuncu); }

.mkchat__yazac button {
  display: grid; place-items: center;
  width: 42px; height: 42px; flex: none;
  border: 0; border-radius: 11px;
  background: linear-gradient(135deg, var(--mkc-turuncu) 0%, var(--mkc-turuncu2) 100%);
  cursor: pointer;
  transition: transform .18s var(--mkc-ease);
}
.mkchat__yazac button:hover { transform: translateY(-1px); }
.mkchat__yazac button svg { width: 19px; height: 19px; fill: #fff; }

/* ---------- Sohbeti bitir ---------- */

.mkchat__alt {
  display: flex; justify-content: center;
  padding: 0 12px 10px;
  background: #fff;
}

.mkchat__bitir {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 6px 12px;
  border: 0; border-radius: 999px;
  background: none;
  font: inherit; font-size: 12.5px; font-weight: 600;
  color: #7C8B9C;
  cursor: pointer;
  transition: background-color .18s var(--mkc-ease), color .18s var(--mkc-ease);
}
.mkchat__bitir svg { width: 15px; height: 15px; fill: currentColor; }
.mkchat__bitir:hover { background: #FEF2F1; color: #B42318; }
.mkchat__bitir:focus-visible { outline: 2px solid var(--mkc-turuncu); outline-offset: 1px; }

.mkchat__onay {
  display: flex; align-items: center; justify-content: space-between; gap: 10px;
  padding: 10px 12px 12px;
  background: #fff;
  animation: mkchatAc .2s var(--mkc-ease) both;
}
.mkchat__onaysoru { font-size: 13px; font-weight: 600; color: var(--mkc-lacivert); }
.mkchat__onaybtnler { display: flex; gap: 6px; flex: none; }
.mkchat__onaybtn {
  padding: 7px 13px;
  border: 1.5px solid var(--mkc-cizgi); border-radius: 9px;
  background: #fff;
  font: inherit; font-size: 12.5px; font-weight: 600; color: var(--mkc-lacivert);
  cursor: pointer;
}
.mkchat__onaybtn:hover { border-color: var(--mkc-lacivert); }
.mkchat__onaybtn--ana { border-color: transparent; background: #D92D20; color: #fff; }
.mkchat__onaybtn--ana:hover { border-color: transparent; background: #B42318; }
.mkchat__onaybtn:disabled { opacity: .6; cursor: default; }
.mkchat__onaybtn:focus-visible { outline: 2px solid var(--mkc-turuncu); outline-offset: 1px; }

/* Sohbet bitince akışın sonunda çıkan "yeni sohbet" butonu */
.mkchat__yeni {
  align-self: center;
  margin-top: 4px;
  padding: 9px 16px;
  border: 1.5px solid var(--mkc-turuncu); border-radius: 999px;
  background: #fff;
  font: inherit; font-size: 13px; font-weight: 700; color: var(--mkc-turuncu);
  cursor: pointer;
  transition: background-color .18s var(--mkc-ease), color .18s var(--mkc-ease);
}
.mkchat__yeni:hover { background: var(--mkc-turuncu); color: #fff; }

/* ---------- Sağdan sola diller ---------- */

.mk-rtl .mkchat { right: auto; left: 22px; }
.mk-rtl .mkchat__pencere { right: auto; left: 0; }
.mk-rtl .mkchat__dilliste { left: auto; right: 0; }
.mk-rtl .mkchat__metin { direction: rtl; text-align: right; }
.mkchat__govde[dir="rtl"] .mkchat__metin { text-align: right; }

/* ---------- Dar ekran ---------- */

@media (max-width: 480px) {
  .mkchat { right: 14px; bottom: 14px; }
  .mkchat__pencere { width: calc(100vw - 28px); bottom: 68px; }
  .mkchat__akis { max-height: 46vh; }
}

@media (prefers-reduced-motion: reduce) {
  .mkchat__pencere { animation: none; }
  .mkchat__nokta { animation: none; }
  .mkchat * { transition-duration: .01ms !important; }
}

/* Beklemeden gösterilen kendi mesajı: sunucudaki kopyası gelince yerine geçer */
.mkchat__mesaj.is-bekliyor { opacity: .6; }